Frequently asked questions
Who this is for: All members What you'll learn: Quick answers to the questions most often asked about using Cine Talent India.
Account and profile
Q: What is the difference between my account and my profile? Your account is your login — one email address and password. Your profile is your identity on the platform — the page that other members see. One account can hold multiple profiles (e.g. an Aspirant profile and a Recruiter profile), and you switch between them from the profile selector.
Q: Can I have more than one profile? Yes. You can create multiple profiles under the same account. Each profile has its own type — Aspirant, Recruiter, or Service Provider — and its own public page.
Q: How do I change my profile type? You cannot convert an existing profile from one type to another (e.g. Aspirant to Recruiter). You would need to create a new profile of the desired type under the same account.
Q: What is a Display ID?
Your Display ID is a unique, human-readable identifier for your profile — like priya.cinematographer. It appears on your public profile and can be used in your profile's shareable link. It is set when you create your profile.
Q: I cannot find my profile in search — why? Your profile must be marked as searchable to appear in search results. Go to your Profile settings and check the searchability toggle. Also make sure your profile is complete enough to be made searchable — incomplete profiles cannot be set to searchable.
Q: How do I deactivate or delete my profile? You can deactivate a profile from your account settings. Deactivated profiles are not visible to other members. For full deletion of your account and data, contact CTI support.
Jobs and applications
Q: How do I apply for a job? Find the job through Explore → Search → Jobs, open the job detail page, and tap Apply. Complete any required fields and submit. You will receive a confirmation and can track the application status in My Applied Jobs.
Q: Why is the Apply button greyed out? The most common reasons are:
- Your profile is not complete enough to apply.
- The job has closed or is no longer accepting applications.
- You have already applied.
- Your subscription plan does not include the ability to apply to that type of role. Check your profile completeness and plan details if the button remains greyed out.
Q: Can I withdraw an application? Yes. Go to My Applied Jobs, open the application, and select the withdraw option. Note that once an application is shortlisted or you have accepted an offer, withdrawal may not be possible.
Q: How will I know if I have been shortlisted? You will receive a notification when your application status changes. You can also check My Applied Jobs at any time to see the current status of each application.
Q: Can a recruiter see my profile without me applying to their job? Yes. If your profile is searchable, any recruiter can find you through the Profiles search and view your public profile without you having applied to anything.
Q: How do I post a job? Recruiters can post jobs from their workspace under Jobs → Create. You will fill in the role details, requirements, location, and other information. Once published (and cleared by moderation if required), the job appears in the public job listings.
Files and storage
Q: What is My Drive? My Drive is your private file storage on CTI. It is where you keep documents, photos, and other files that you might want to attach to applications or share with collaborators. Only you can access My Drive files unless you explicitly share them.
Q: What is the difference between My Drive and my Showcase? Your Showcase is part of your public profile — it is the video showreel and portfolio media that visitors see. My Drive is private storage. Files in My Drive are not visible to others unless you share them.
Q: How much storage do I have? Your storage allowance depends on your subscription plan. You can check how much you have used and how much remains from the storage card in your workspace. Projects also have their own storage quota for Project Drive files.
Q: Why can't I upload a file? Common reasons:
- The file is too large for the allowed size limit.
- You have reached your storage quota.
- The file type is not supported. Check the error message for the specific reason, and free up space or upgrade your plan if needed.
Q: Can I share a file with someone outside CTI? No. File sharing on CTI is between platform members. You cannot generate a public download link for a file.
Messaging
Q: Where are my messages? Open Email or Messages in your workspace sidebar. All incoming and outgoing messages are listed there.
Q: Can I message anyone on the platform? Messaging between members is subject to certain conditions depending on context. For example, a recruiter can message an Aspirant whose application they are reviewing, and a Service Provider can receive enquiries via their Marketplace listing.
Q: Why can't I send a message? Check that your profile is complete and active. If you are trying to reply to a Marketplace enquiry, it will appear in your Messages section. If the issue persists, contact support.
Billing and plans
Q: What plans does CTI offer? CTI offers subscription plans for Aspirants, Recruiters, and Service Providers. The features available at each level — storage, number of job posts, applications, and more — differ by plan. See the Pricing page in the Legal section for current plan details.
Q: How do I upgrade my plan? Go to Billing in your workspace. Select the plan you want to move to and follow the payment steps.
Q: My payment went through but my plan has not updated — what should I do? Wait a few minutes and refresh your workspace. If the plan still has not updated after 10 minutes, contact CTI support with your transaction reference number.
Q: What is a grace period? If your subscription lapses (e.g. a payment fails), you may be given a short grace period during which you can still access certain features while you resolve the issue. Once the grace period ends, access to premium features is restricted until the subscription is renewed.
Q: Can I get a refund? Refunds are governed by the Refund & Cancellation Policy in the Legal section. Read that policy for the current rules. For specific refund requests, contact CTI support.
Safety and privacy
Q: Who can see my personal information? Only the information you add to your public profile is visible to other members. Private details (email address, payment information, messages, files) are not shared publicly.
Q: Can I report someone for inappropriate behaviour? Yes. Use the Report option on any profile, job, event, or message to flag a concern to the moderation team. Reports are confidential.
Q: How do I stop appearing in search results? Set your profile to private in your profile settings. You will no longer appear in the Explore search results, though your public profile page is still accessible via your direct link.
Q: Can I delete my account? Yes. Contact CTI support to request account deletion. Some data may be retained for a period after deletion for legal compliance reasons, as described in the Privacy Policy.
Q: Is my data shared with third parties? CTI shares data with service providers that operate on its behalf (e.g. payment processors, cloud hosting). The Privacy Policy in the Legal section provides the full picture. CTI does not sell your personal data.
Related help
- Troubleshooting common issues
- Glossary — key terms on CTI
- Understanding your dashboard